Service and service systems : provider challenges and directions in unsettled times / Steve Baron, Philippa Hunter-Jones and Gary Warnaby.

First edition.

9781606495766 (paperback)
9781606495773 (electronic bk.)

New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.

English

1 online resource (151 pages)

HD49 .B277 2014

658.4056

Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students.

Part of: 2014 digital library.

Includes bibliographical references (pages 143-148) and index.

Access limited to authorized users.

Title from PDF title page (viewed on January 4, 2014).

2014 digital library.
Service systems and innovations in business and society collection. 2326-2699.

Print version: 9781606495766

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