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1. The value SPC can add to quality, operations, supply chain management, and continuous improvement programs
2. Variation and what it means to be in control and capable
3. Introduction to control charts
4. Basic control charts for variables
5. Advanced control charts for variables
6. Control charts for attributes
7. Process capability
8. SPC in service industries
Appendix A. Bare bones introduction to basic statistical concepts
Appendix B. SPC software used to illustrate this book
Notes
References
Index.

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