TY  - GEN
AU  - Downe, Lou.
CN  - HF5415.335
ID  - 943177
KW  - Consumer satisfaction
KW  - Customer relations.
KW  - Total quality management.
KW  - Customer loyalty.
KW  - Service industries workers.
LK  - https://univsouthin.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2485899
SN  - 9789063695989
SN  - 9063695985
T1  - Good services :how to design services that work /
TI  - Good services :how to design services that work /
UR  - https://univsouthin.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2485899
ER  -