Online resolution of e-commerce disputes : perspectives from the European Union, the UK, and China.
Zheng, Jie.
2020
HF5548.325.E85 Z44 2020
Available Online

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Title Online resolution of e-commerce disputes : perspectives from the European Union, the UK, and China.
Author Zheng, Jie.
ISBN 9783030541200 (electronic book)
3030541207 (electronic book)
3030541193
9783030541194
DOI https://doi.org/10.1007/978-3-030-54120-0.
Published Cham, Switzerland : Springer, [2020]
Language English
Description 1 online resource
Other Standard Identifiers 10.1007/978-3-030-54120-0. doi
Call Number HF5548.325.E85 Z44 2020
Dewey Decimal Classification 658.84
Summary This book discusses how technological innovations have affected the resolution of disputes arising from electronic commerce in the European Union, UK and China. Online dispute resolution (ODR) is a form of alternative dispute resolution in which information technology is used to establish a process that is more effective and conducive to resolving the specific types of dispute for which it was created. This book focuses on out-of-court ODR and the resolution of disputes in the field of electronic commerce. It explores the potential of ODR in this specific e-commerce context and investigates whether the current use of ODR is in line with the principles of access to justice and procedural fairness. Moreover, it examines the major concerns surrounding the development of ODR, e.g. the extent to which electronic ADR agreements are recognized by national courts in cross-border e-commerce transactions, how procedural justice is ensured in ODR proceedings, and whether ODR outcomes can be effectively enforced. To this end, the book assesses the current and potential role of ODR in resolving e-commerce disputes, identifies the legal framework for and legal barriers to the development of ODR, and makes recommendations as to the direction in which practice and the current legal framework should evolve. In closing, the book draws on the latest legislation in the field of e-commerce law and dispute resolution in order to make recommendations for future ODR design, such as the EU Platform-to-Business Regulation on Promoting Fairness and Transparency for Business Users of Online Intermediation Services (2019) and the United Nations Convention on International Settlement Agreements Resulting from Mediation (2018), which provide the legal basis for ODR's future development.-- Provided by publisher.
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Available in Other Form Print version: 9783030541194
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Chapter 1
Introduction
Chapter 2
Conceptual Settings
Chapter 3
The Development of ODR In E-Commerce Transactions
Chapter 4
Validity of Electronic Alternative Dispute Resolution Agreements
Chapter 5
ODR Procedural Standards
Chapter 6
Enforcement of the ODR Outcomes
Chapter 7
Conclusion.

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