@article{945621,
      note = {Includes index.},
      author = {Mangia, Karen,},
      url = {http://library.usi.edu/record/945621},
      title = {Listen UP! : how to tune in to customers and turn down the  noise /},
      recid = {945621},
      pages = {1 online resource (xiv, 177 pages)},
}