Patient no longer : why healthcare must deliver the care experience that consumers want and expect / Ryan Donohue, Stephen K. Klasko.
Donohue, Ryan author; Klasko, Stephen K. author
2021
RA418 .D66 2021
Available Online

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Title Patient no longer : why healthcare must deliver the care experience that consumers want and expect / Ryan Donohue, Stephen K. Klasko.
Author Donohue, Ryan author
ISBN 9781640551848 (electronic book)
1640551840 (electronic book)
9781640551831 (electronic book)
1640551832 (electronic book)
9781640551824 (electronic book)
1640551824 (electronic book)
9781640551800
1640551808
Published Chicago, IL Health Administration Press [2021]
Language English
Description 1 online resource (xx, 223) : illustrations.
Call Number RA418 .D66 2021
Dewey Decimal Classification 362.1
Summary "This book discusses the compelling reasons consumer-centric healthcare is so crucial and how healthcare leaders can work to build health systems focused on it"-- Provided by publisher
Bibliography, etc. Note Includes bibliographical references and index
Access Note Access limited to authorized users.
Source of Description Description based on print version record
Added Author Klasko, Stephen K. author
Series Management series (Ann Arbor, Mich.)
Available in Other Form Patient no longer
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
How We Got Here : A Brief History of Patient-Centered Care
The Evolution of Patient-Centered Care and Medical Progress
The Rise of the Healthcare Consumer
Building a Consumer-Provider Relationship
Organization, Culture, and Leadership
Defining a Conceptual Framework : The Dimensions of Patient-Centered Care
Best Practices : Case Studies of Dimensions in Action
Consumer-Centric Leadership
Internal Talent Needs
Removing Barriers
Nonpreferred and Preferred Future

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