@article{945699,
      recid = {945699},
      author = {Donohue, Ryan and Klasko, Stephen K.},
      title = {Patient no longer : why healthcare must deliver the care  experience that consumers want and expect /},
      pages = {1 online resource (xx, 223) :},
      abstract = {"This book discusses the compelling reasons  consumer-centric healthcare is so crucial and how  healthcare leaders can work to build health systems focused  on it"--},
      url = {http://library.usi.edu/record/945699},
}