000945699 000__ 02808cam\a2200529\c\4500 000945699 001__ 945699 000945699 005__ 20210515200653.0 000945699 006__ m\\\\\o\\d\\\\\\\\ 000945699 007__ cr\cn\nnnunnun 000945699 008__ 200323s2021\\\\ilua\\\\ob\\\\001\0\eng\d 000945699 010__ $$a 2020013962 000945699 020__ $$a9781640551848$$q(electronic book) 000945699 020__ $$a1640551840$$q(electronic book) 000945699 020__ $$a9781640551831$$q(electronic book) 000945699 020__ $$a1640551832$$q(electronic book) 000945699 020__ $$a9781640551824$$q(electronic book) 000945699 020__ $$a1640551824$$q(electronic book) 000945699 020__ $$z9781640551800 000945699 020__ $$z1640551808 000945699 035__ $$a(OCoLC)on1147926580 000945699 035__ $$a(OCoLC)1147926580 000945699 040__ $$aDLC$$beng$$erda$$epn$$cDLC$$dOCLCO$$dOCLCQ$$dN$T$$dCUX$$dYDX$$dOCLCF 000945699 049__ $$aISEA 000945699 05000 $$aRA418$$b.D66 2021 000945699 08200 $$a362.1$$223 000945699 1001_ $$aDonohue, Ryan$$eauthor 000945699 24510 $$aPatient no longer :$$bwhy healthcare must deliver the care experience that consumers want and expect /$$cRyan Donohue, Stephen K. Klasko. 000945699 264_1 $$aChicago, IL$$bHealth Administration Press$$c[2021] 000945699 300__ $$a1 online resource (xx, 223) :$$billustrations. 000945699 336__ $$atext$$btxt$$2rdacontent 000945699 337__ $$acomputer$$bc$$2rdamedia 000945699 338__ $$aonline resource$$bcr$$2rdacarrier 000945699 4901_ $$aHAP/ACHE management series 000945699 504__ $$aIncludes bibliographical references and index 000945699 5050_ $$aHow We Got Here : A Brief History of Patient-Centered Care -- The Evolution of Patient-Centered Care and Medical Progress -- The Rise of the Healthcare Consumer -- Building a Consumer-Provider Relationship -- Organization, Culture, and Leadership -- Defining a Conceptual Framework : The Dimensions of Patient-Centered Care -- Best Practices : Case Studies of Dimensions in Action -- Consumer-Centric Leadership -- Internal Talent Needs -- Removing Barriers -- Nonpreferred and Preferred Future 000945699 506__ $$aAccess limited to authorized users. 000945699 520__ $$a"This book discusses the compelling reasons consumer-centric healthcare is so crucial and how healthcare leaders can work to build health systems focused on it"--$$cProvided by publisher 000945699 588__ $$aDescription based on print version record 000945699 650_0 $$aPatient-centered health care$$zUnited States. 000945699 650_0 $$aConsumer behavior$$zUnited States. 000945699 650_0 $$aMedical care$$zUnited States$$xQuality control. 000945699 7001_ $$aKlasko, Stephen K.$$eauthor 000945699 77608 $$iPrint version$$aDonohue, Ryan$$tPatient no longer$$dChicago, IL : Health Administration Press, [2021]$$z9781640551800$$w(DLC) 2020013961$$w(OCoLC)1147938697 000945699 830_0 $$aManagement series (Ann Arbor, Mich.) 000945699 85280 $$bebk$$heBooks on EBSCOhost 000945699 85640 $$3eBooks on EBSCOhost$$uhttps://univsouthin.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2518354$$zOnline Access 000945699 909CO $$ooai:library.usi.edu:945699$$pGLOBAL_SET 000945699 980__ $$aEBOOK 000945699 980__ $$aBIB 000945699 982__ $$aEbook 000945699 983__ $$aOnline