Artificial intelligence for customer relationship management : keeping customers informed / Boris Galitsky.

Introduction
Distributional Semantics for CRM: Making word2vec Models Robust by Structurizing Them
Employing Abstract Meaning Representation to Lay the Last Mile towards Reading Comprehension
Summarized Logical Forms for Controlled Question Answering
Summarized Logical Forms based on Abstract Meaning Representation and Discourse Trees
Acquiring New Definitions of Entities
Inferring Logical Clauses for Answering Complex Multi-hop Open Domain Questions
Managing Customer Relations in an Explainable Way
Recognizing Abstract Classes of Text Based on Discourse
Conversational Explainability for CRM.