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000948953 020__ $$a9781606495759$$q(e-book)
000948953 020__ $$z9781606495742$$q(paperback)
000948953 035__ $$a(MiAaPQ)EBC1598180
000948953 035__ $$a(Au-PeEL)EBL1598180
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000948953 035__ $$a(OCoLC)869630425
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000948953 050_4 $$aHF5415.5$$b.C427 2014
000948953 0820_ $$a658.812$$223
000948953 1001_ $$aChang, Wei-Lun.,$$eauthor.
000948953 24510 $$aService mining :$$bframework and application /$$cWei-Lun Chang.
000948953 250__ $$aFirst edition.
000948953 264_1 $$aNew York, New York (222 East 46th Street, New York, NY 10017) :$$bBusiness Expert Press,$$c2014.
000948953 300__ $$a1 online resource (xi, 104 pages)
000948953 336__ $$atext$$2rdacontent
000948953 337__ $$acomputer$$2rdamedia
000948953 338__ $$aonline resource$$2rdacarrier
000948953 4901_ $$aQuantitative approaches to decision making collection,$$x2163-9582
000948953 500__ $$aPart of: 2013 digital library.
000948953 504__ $$aIncludes bibliographical references (pages 95-101) and index.
000948953 5050_ $$a1. Framework and opportunities of service mining -- 2. Mining customer value on services -- 3. Mining the price of service -- 4. Mining cooperation of services -- 5. Mining services in customer relationship -- 6. Discovering service failure and recovery -- 7. Mining service brands -- 8. Toward service idealism -- Conclusion -- Notes -- References -- Index.
000948953 506__ $$aAccess limited to authorized users.
000948953 5203_ $$aThe shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance revenue through service. In particular, companies increase revenue through IT-based services. The new type of service, e-service, has several features such as being mobile, flexible, interactive, and interchangeable. Additionally, e-services have much to offer in terms of overcoming obstacles faced by a traditional services industry. The concept of service science, which was proposed by IBM, combines several issues into traditional service management, such as the disciplines of technology and engineering. While service science provides an avenue for future service researches, the specific research areas from the IT perspective still needs to be elaborated. This book introduces a novel concept, service mining, to address several research areas from the viewpoints of technology, model, management, and application. Service mining is defined as "a systematical process including service discovery, experience, recovery, and retention to discover unique patterns and exceptional values within the existing services." The goal of service mining is similar to data mining, text mining, or web mining--it aims to "detect something new" from the service pool. The major difference is the feature of service is quite distinct in its mining target such as data or text. In other words, service is a process of value co-creation and difference in the perception of various customers. In the concept of service mining, the target is not only the traditional services but also IT-based services. Service mining is a branch under the big umbrella of service science. The goals of this book are to devise various concepts of service mining and to identify different possible applications. The contribution is to furnish a roadmap of service mining to researchers, managers, and marketers in service sectors.
000948953 588__ $$aTitle from PDF title page (viewed on January 25, 2014).
000948953 650_0 $$aCustomer services$$xData processing.
000948953 77608 $$iPrint version:$$z9781606495742
000948953 830_0 $$a2013 digital library.
000948953 830_0 $$aQuantitative approaches to decision making collection.$$x2163-9582
000948953 852__ $$bebk
000948953 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1598180$$zOnline Access
000948953 909CO $$ooai:library.usi.edu:948953$$pGLOBAL_SET
000948953 980__ $$aEBOOK
000948953 980__ $$aBIB
000948953 982__ $$aEbook
000948953 983__ $$aOnline