The patient paradigm shifts : profiling the new healthcare consumer / Judy L. Chan.
2017
RA395.A3 C426 2017
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Details
Title
The patient paradigm shifts : profiling the new healthcare consumer / Judy L. Chan.
Author
Chan, Judy L., author.
Edition
First edition.
ISBN
9781631574108 e-book
9781631574092 paperback
9781631574092 paperback
Published
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
Language
English
Description
1 online resource (xxiii, 222 pages) : illustrations.
Call Number
RA395.A3 C426 2017
Dewey Decimal Classification
362.10973
Summary
The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Title from PDF title page (viewed on March 3, 2017).
Series
Healthcare management collection. 2333-861X
Available in Other Form
Print version: 9781631574092
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Online Access
Record Appears in
Online Resources > Ebooks
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All Resources
Table of Contents
1. Transformation of healthcare: it's about time and money
2. Healthcare joins the 21st century: moving from paper to binary
3. We pay and pay for healthcare
4. Reframing healthcare delivery: my time and my place
5. Consumers are us
6. Communication gets a facelift
7. In transparency do we trust?
8. Right time, right place: improving quality at the point of treatment
9. The new old: aging dynamically
10. Converging data for better healthcare
11. Thoughts on the future
Appendix: additional resources
Index.
2. Healthcare joins the 21st century: moving from paper to binary
3. We pay and pay for healthcare
4. Reframing healthcare delivery: my time and my place
5. Consumers are us
6. Communication gets a facelift
7. In transparency do we trust?
8. Right time, right place: improving quality at the point of treatment
9. The new old: aging dynamically
10. Converging data for better healthcare
11. Thoughts on the future
Appendix: additional resources
Index.