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1. Manpower planning vs old workforce planning
2. Strategy and new workforce planning role on the strategic map
3. Organizational design and supervisory ratios
4. Productivity
5. Trends and correlations
6. Use of predictive techniques
7. Formulas and unit costs
8. The new productivity dashboard
9. Workflow management/business process re-engineering
Appendix 1
Appendix 2
Appendix 3
How to rightsize any organization, the mathematics involved
Bibliography
Index.

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