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Corporate communication crisis leadership : advocacy and ethics / Ronald C. Arnett, Sarah M. DeIuliis, and Matthew Corr.

Arnett, Ronald C., 1952- author.; DeIuliis, Sarah M., author.; Corr, Matthew, author.
2017
HD30.3 .A764 2017
Available Online
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Title
Corporate communication crisis leadership : advocacy and ethics / Ronald C. Arnett, Sarah M. DeIuliis, and Matthew Corr.
Author
Arnett, Ronald C., 1952- author.
ISBN
9781631575013
9781631575020 (e-book)
Published
New York, New York : Business Expert Press, 2017.
Language
English
Description
1 online resource (220 pages)
Call Number
HD30.3 .A764 2017
Dewey Decimal Classification
658.4056
Summary
Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadth of stakeholder concerns, interests, and demands, recognizing the communication ethics implications of such action. We explicate the performative consequences as British Petroleum in 2010 in the oil spill off the southern coast of the United States repeatedly failed to attend to information that could overt the Deepwater Horizon crisis. The organic connections between and among issue, argument, conflict, and crisis announce the existence or absence of communication ethics in action, which, this work contends, is essential for long-term leadership within a given industry.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
DeIuliis, Sarah M., author.
Corr, Matthew, author.
Available in Other Form
Corporate communication crisis leadership : advocacy and ethics.
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Online Access
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Part I. Issue attentiveness
1. Issue clarity
2. Issue and stakeholder influence
3. Communication ethics in action: British Petroleum and issue thoughtlessness
Part II. Argument attentiveness
4. Argument clarity
5. Argument and stakeholder influence
6. Communication ethics in action: British Petroleum and argument thoughtlessness
Part III. Conflict attentiveness
7. Conflict clarity
8. Conflict and stakeholder influence
9. Communication ethics in action: British Petroleum and conflict thoughtlessness
Part IV. Crisis attentiveness
10. Crisis in review: the 2010 Deepwater Horizon disaster
Bibliography
Index.

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