TY - GEN N2 - This book constitutes revised papers from the five workshops which were held during June 2020 at the 23rd International Conference on Business Information Systems, BIS 2020. The conference was planned to take place in Colorado Springs, CO, USA. Due to the COVID-19 pandemic it changed to a virtual format. There was a total of 54 submissions to all workshops of which 26 papers were accepted for publication. The workshops included in this volume are: BITA 2020: 11th Workshop on Business and IT Alignment BSCT 2020: 3rd Workshop on Blockchain and Smart Contract Technologies DigEX 2020: 2nd International Workshop on transforming the Digital Customer Experience iCRM 2020: 5th International Workshop on Intelligent Data Analysis in Integrated Social CRM QOD 2020: 3rd Workshop on Quality of Open Data. DO - 10.1007/978-3-030-61146-0 DO - doi AB - This book constitutes revised papers from the five workshops which were held during June 2020 at the 23rd International Conference on Business Information Systems, BIS 2020. The conference was planned to take place in Colorado Springs, CO, USA. Due to the COVID-19 pandemic it changed to a virtual format. There was a total of 54 submissions to all workshops of which 26 papers were accepted for publication. The workshops included in this volume are: BITA 2020: 11th Workshop on Business and IT Alignment BSCT 2020: 3rd Workshop on Blockchain and Smart Contract Technologies DigEX 2020: 2nd International Workshop on transforming the Digital Customer Experience iCRM 2020: 5th International Workshop on Intelligent Data Analysis in Integrated Social CRM QOD 2020: 3rd Workshop on Quality of Open Data. T1 - Business Information Systems workshops :BIS 2020 international workshops, Colorado Springs, CO, USA, June 8-10, 2020, revised selected papers / AU - Abramowicz, Witold, AU - Klein, Gary, VL - 394 CN - HF5548.2 CN - QA76.76.A65 N1 - International conference proceedings. N1 - Includes author index. ID - 958919 KW - Management information systems KW - Business KW - Application software. KW - Artificial intelligence. KW - Business KW - Computer security. KW - Data mining. KW - Information technology. KW - Social media. SN - 9783030611460 SN - 3030611469 TI - Business Information Systems workshops :BIS 2020 international workshops, Colorado Springs, CO, USA, June 8-10, 2020, revised selected papers / LK - https://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-030-61146-0 UR - https://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-030-61146-0 ER -