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000959047 019__ $$a1228596962
000959047 020__ $$a9783030520601$$qelectronic book
000959047 020__ $$a3030520609$$qelectronic book
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000959047 0247_ $$a10.1007/978-3-030-52060-1$$2doi
000959047 035__ $$aSP(OCoLC)on1230563885
000959047 035__ $$aSP(OCoLC)1230563885$$z(OCoLC)1228596962
000959047 040__ $$aUKMGB$$beng$$erda$$epn$$cUKMGB$$dYDXIT$$dOCLCF$$dOCLCO$$dGW5XE$$dVT2
000959047 049__ $$aISEA
000959047 050_4 $$aHD9980.5$$b.B79 2020
000959047 08204 $$a658$$223
000959047 1001_ $$aBryson, J. R.,$$d1963-$$eauthor.
000959047 24510 $$aService management :$$btheory and practice /$$cJohn R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels.
000959047 264_1 $$aCham, Switzerland :$$bPalgrave Macmillan,$$c[2020]
000959047 300__ $$a1 online resource :$$billustrations
000959047 336__ $$atext$$btxt$$2rdacontent
000959047 337__ $$acomputer$$bc$$2rdamedia
000959047 338__ $$aonline resource$$bcr$$2rdacarrier
000959047 504__ $$aIncludes bibliographical references and index.
000959047 5050_ $$a1. Reading and Managing Service Businesses -- 2. Service Research and Service Theory -- 3. Business Models and Service Strategy -- 4. Techno Service Worlds? Digitization of Service Businesses -- 5. Service Operations and Productivity -- 6. Service Personnel and their Management -- 7. Process and Product Innovation in Service Businesses -- 8. Customer First: Understanding Customers -- 9. Marketing Services -- 10. Internationalizing Service Businesses -- 11. Supply Chains and Logistics Services -- 12. Servitization and Manufacturing Companies -- 13. Measuring Company Performance and Customer Satisfaction -- 14. Reading and Managing Service Businesses: An Integrated Case Study Approach.
000959047 506__ $$aAccess limited to authorized users.
000959047 520__ $$aThis textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
000959047 588__ $$aDescription based on online resource; title from digital title page (viewed on February 01, 2021).
000959047 650_0 $$aService industries$$xManagement.
000959047 7001_ $$aSundbo, Jon,$$eauthor.
000959047 7001_ $$aFuglsang, Lars,$$eauthor.
000959047 7001_ $$aDaniels, P. W.,$$eauthor.
000959047 77608 $$iPrint version: $$z9783030520595
000959047 852__ $$bebk
000959047 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-030-52060-1$$zOnline Access$$91397441.1
000959047 909CO $$ooai:library.usi.edu:959047$$pGLOBAL_SET
000959047 980__ $$aEBOOK
000959047 980__ $$aBIB
000959047 982__ $$aEbook
000959047 983__ $$aOnline
000959047 994__ $$a92$$bISE