Linked e-resources
Details
Table of Contents
Cover
Copyright information
Preface
Contents
List of Contributors
Notes on Contributors
The Role of Organizational Behavior in Tourism Enterprises
1 Introduction
2 Organization Phenomenon
3 Organizational Behavior
a. Features of Organizational Behavior
4 The Role of Organizational Behavior in Tourism Enterprises
a. The Effect of Organizational Citizenship Behavior in Tourism Enterprises
b. Organizational Communication
c. Organizational Ethical Climate
d. Job Satisfaction
e. Organizational Commitment in Tourism Enterprises
Conclusion
2 Culture and Management Relationship
3 Management in Terms of Cultural Differences in Tourism Industry
4 Intercultural Dimensions
5 Turkish Management Culture
Conclusion
Bibliography
Service Culture: A Framework for Hotel Enterprises
1 Introduction
2 The Concept of Culture
3 The Concept of Organizational Culture
4 Service and Service Culture
4.1 Service and Service Characteristics
4.2 Service Culture
Conclusion
Bibliography
Culture of Tourism Employees: A Research in Southeastern Anatolia, Turkey
1 Introduction
2 Concept of Culture and Culture of Tourism Employees
3 Research Method
4 Results
Conclusion and Discussion
Bibliography
Linking Strategy to Business Model Renewal in the Hospitality Industry: The Case of Land of Legends Theme Park in Antalya
1 Introduction
2 Diversification Strategy of Rixos Hotels: The Birth of a New Brand Land of Legends
3 Business Model Renewal of Rixos Hotels: Broadening Revenue Stream to the New Segments Upper Income Tourists, Excursionists and Competitor's Customers
Conclusion
Bibliography
Investigation of Emotional Labor Behaviors in Hotel Enterprises
1 Introduction
2 Emotional Labor Concept
3 Theories of Emotional Labor
4 Dimensions of Emotional Labor Behavior
5 Research Method
5.1 Population and Sampling
5.2 Data Collection and Analysis
6 Findings and Discussion
Conclusion and Suggestions
Bibliography
Women in Management in the Tourism Industry and the Glass Ceiling Problem (An Invisible Barrier in Workplace)
1 Introduction
2 The Glass Ceiling Phenomenon
3 Factors Leading to the Formation of the Glass Ceiling
3.1 Individual Barriers
3.2 Organizational Barriers.
Copyright information
Preface
Contents
List of Contributors
Notes on Contributors
The Role of Organizational Behavior in Tourism Enterprises
1 Introduction
2 Organization Phenomenon
3 Organizational Behavior
a. Features of Organizational Behavior
4 The Role of Organizational Behavior in Tourism Enterprises
a. The Effect of Organizational Citizenship Behavior in Tourism Enterprises
b. Organizational Communication
c. Organizational Ethical Climate
d. Job Satisfaction
e. Organizational Commitment in Tourism Enterprises
Conclusion
2 Culture and Management Relationship
3 Management in Terms of Cultural Differences in Tourism Industry
4 Intercultural Dimensions
5 Turkish Management Culture
Conclusion
Bibliography
Service Culture: A Framework for Hotel Enterprises
1 Introduction
2 The Concept of Culture
3 The Concept of Organizational Culture
4 Service and Service Culture
4.1 Service and Service Characteristics
4.2 Service Culture
Conclusion
Bibliography
Culture of Tourism Employees: A Research in Southeastern Anatolia, Turkey
1 Introduction
2 Concept of Culture and Culture of Tourism Employees
3 Research Method
4 Results
Conclusion and Discussion
Bibliography
Linking Strategy to Business Model Renewal in the Hospitality Industry: The Case of Land of Legends Theme Park in Antalya
1 Introduction
2 Diversification Strategy of Rixos Hotels: The Birth of a New Brand Land of Legends
3 Business Model Renewal of Rixos Hotels: Broadening Revenue Stream to the New Segments Upper Income Tourists, Excursionists and Competitor's Customers
Conclusion
Bibliography
Investigation of Emotional Labor Behaviors in Hotel Enterprises
1 Introduction
2 Emotional Labor Concept
3 Theories of Emotional Labor
4 Dimensions of Emotional Labor Behavior
5 Research Method
5.1 Population and Sampling
5.2 Data Collection and Analysis
6 Findings and Discussion
Conclusion and Suggestions
Bibliography
Women in Management in the Tourism Industry and the Glass Ceiling Problem (An Invisible Barrier in Workplace)
1 Introduction
2 The Glass Ceiling Phenomenon
3 Factors Leading to the Formation of the Glass Ceiling
3.1 Individual Barriers
3.2 Organizational Barriers.