subjectheading:[Call centers -- Management.] - Search Results - University of Southern Indiana

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2009 (2)
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1.	Smiling down the line : info-service work in the global economy / Bob Russell. Russell, Bob, author. Toronto, Ontario ; Buffalo, New York ; London, England : University of Toronto Press, 2009. ©2009 HE8788 .R877 2009 \| View e-resource \| Available Online \| Detailed record - Similar records
2.	The real-time contact center/ Donna Fluss. Fluss, Donna. New York, NY : AMACOM Books, c2005. HE8788 .F58 2005 \| View e-resource \| Available Online \| Detailed record - Similar records
3.	Smiling down the line : info-service work in the global economy / Bob Russell. Russell, Bob, 1950- Toronto : University of Toronto Press, c2009. HE8788 .R87 2009 \| Map It \| Detailed record - Similar records

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