subjectheading:[Consumer satisfaction -- Evaluation.] - Search Results - University of Southern Indiana

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1.	How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall. Hill, Nigel, 1952- author.; MacDougall, Rob, editor.; Brierley, John, editor. London, [England] ; New York : Routledge, 2017. 2003 HF5415.335 .H553 2017 \| View e-resource \| Available Online \| Detailed record - Similar records
2.	Good services : how to design services that work / Lou Downe. Downe, Lou. author.; EBSCOhost Amsterdam : BIS Publishers, [2020] ©2020 HF5415.335 .D69 2020 \| View e-resource \| Available Online \| Detailed record - Similar records
3.	International survey of business & economics university faculty : evaluation of the business library / Primary Research Group staff. Primary Research Group, author, issuing body.; ProQuest (Firm) [New York, NY] : Primary Research Group Inc., [2017] ©2017 Z678.85 .I68 2017 \| View e-resource \| Available Online \| Detailed record - Similar records
4.	Service quality measurement: issues and perspectives / L.L.R. Rodrigues ... [et al.]. Rodrigues, L. L. R. Hamburg : Anchor Academic Pub., 2013. HF5415.335 .S47 2013 \| View e-resource \| Available Online \| Detailed record - Similar records
5.	Modern analysis of customer surveys: with applications using R / edited by Ron S. Kenett, Silvia Salini. Kenett, Ron.; Salini, Silvia. Chichester : John Wiley & Sons, 2011. HF5415.335 .M63 2011 \| View e-resource \| Available Online \| Detailed record - Similar records
6.	Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver. Oliver, Richard L., 1945-2016. Armonk, N.Y. : M.E. Sharpe, c2010. HF5415.335 .O55 2010 \| Map It \| Detailed record - Similar records
7.	The dollarization discipline : how smart companies create customer value-- and profit from it / Jeffrey J. Fox, Richard C. Gregory. Fox, Jeffrey J., 1945-; Gregory, Richard C., 1965- Hoboken, N.J. : Wiley, c2004. HF5415.15 .F69 2004 \| Map It \| Detailed record - Similar records
8.	Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Seán Meehan. Barwise, Patrick.; Meehan, Seán. Boston : Harvard Business School Press, c2004. HF5415.335 .B37 2004 \| Map It \| Detailed record - Similar records

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