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1.	Artificial intelligence in customer service : the next frontier for personalized engagement / Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anu[...] Sheth, Jagdish N. Cham : Palgrave Macmillan, [2023] HF5415.5 .A78 2023 \| View e-resource \| Available Online \| Detailed record - Similar records
2.	Measuring customer service effectiveness / Sarah Cook. Cook, Sarah, 1955- author. London, [England] ; New York, New York : Routledge, 2016. 2004 HF5415.5 .C665 2016 \| View e-resource \| Available Online \| Detailed record - Similar records
3.	Digital technology in service encounters : effects on frontline employees and customer responses / Sonja Christ-Brendemühl. Christ-Brendemühl, Sonja. Wiesbaden, Germany : Springer Gabler, 2022. HF5415.5 \| View e-resource \| Available Online \| Detailed record - Similar records
4.	Service excellence in tourism and hospitality : insights from Asia / K. Thurimaran, Dirk Klimkeit, Chun Meng Tang, editors. Thirumaran, K. (Tourism and hospitality scholar), editor.; Klimkeit, Dirk, editor.; [...] Cham : Springer, [2021] HF5415.5 \| View e-resource \| Available Online \| Detailed record - Similar records
5.	The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe. Price, Bill, 1950- author.; Jaffe, David, 1963- author.; EBSCOhost Oakland, CA : Berrett-Koehler Publishers, [2022] HF5415.5 .P679 2022 \| View e-resource \| Available Online \| Detailed record - Similar records
6.	Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel. Altinay, Levent, editor.; Poudel, Surya, editor. Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015. ©2015 HF5415.5 .E543 2015 \| View e-resource \| Available Online \| Detailed record - Similar records
7.	The daily you: how the new advertising industry is defining your identity and your worth / Joseph Turow. Turow, Joseph. New Haven : Yale University Press, c2011. HF5415.32 .T945 2011 \| View e-resource \| Available Online \| Detailed record - Similar records
8.	Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. Swartz, Teresa A.; Iacobucci, Dawn. Thousand Oaks : Sage Publications, [2000] ©2000 HD9980.5 .H36 2000 \| View e-resource \| Available Online \| Detailed record - Similar records
9.	Service leadership: the quest for competitive advantage / Svafa Grönfeldt , Judith Strother. Grönfeldt, Svafa.; Strother, Judith B. Thousand Oaks : SAGE Publications, c2006. HF5415.5 .G756 2006 \| View e-resource \| Available Online \| Detailed record - Similar records
10.	Service quality: research perspectives / Benjamin Schneider, Susan S. White. Schneider, Benjamin, 1938-; White, Susan S. Thousand Oaks, Calif. : Sage Publications, c2004. HF5415.5 .S338 2004 \| View e-resource \| Available Online \| Detailed record - Similar records

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