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1.	Service-dominant logic / guest editors Dr Robert F. Lusch, Dr Stephen L. Vargo and Dr Ron Fisher. Lusch, Robert F., editor.; Vargo, Stephen L., editor.; Fisher, Ron, editor. [West Yorkshire, England] : Emerald Group Publishing Limited, 2014. 2014 HD30.19 .S47 2014 \| View e-resource \| Available Online \| Detailed record - Similar records
2.	The Palgrave handbook of service management / Bo Edvardsson, Bård Tronvoll, editors. Edvardsson, Bo, 1952- editor.; Tronvoll, Bård, editor. Cham, Switzerland : Palgrave Macmillan, 2022. HF5415.5 \| View e-resource \| Available Online \| Detailed record - Similar records
3.	Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive. Jarvis, Alka, author.; Morales, Luis, author.; Ranadive, Ulka, author. Milwaukee, Wisconsin : ASQ Quality Press, [2016] ©2016 HF5415.5 .J378 2016 \| View e-resource \| Available Online \| Detailed record - Similar records
4.	Superior customer value : strategies for winning and retaining customers / Art Weinstein. Weinstein, Art, author. Boca Raton, Florida ; London, [England] ; New York : CRC Press, 2012. ©2012 HF5415.5 .W456 2012 \| View e-resource \| Available Online \| Detailed record - Similar records
5.	Il sistema informativo dell'azienda nell'ambiente digitale / Roberto Candiotto. Candiotto, Roberto, author. Torino, [Italy] : G. Giappichelli Editore, 2016. ©2016 T58.5 .C363 2016 \| View e-resource \| Available Online \| Detailed record - Similar records
6.	Service computing : concepts, methods, and technology / Zhaohui Wu, Shuiguang Deng, Jian Wu. Wu, Zhaohui, author.; Deng, Shuigang, author.; Wu, Jian, author. Waltham, Massachusetts : Morgan Kaufman, 2015. ©2015 HF5415.5 .W8 2015 \| View e-resource \| Available Online \| Detailed record - Similar records
7.	Project stakeholder management/ Pernille Eskerod and Anna Lund Jepsen. Eskerod, Pernille.; Jepsen, Anna Lund, 1963- Burlington, Vt. : Gower, 2013. HD69.P75 E845 2013 \| View e-resource \| Available Online \| Detailed record - Similar records
8.	Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; foreword by Rivkah Sass. Middleton, Kathy L., author.; ProQuest (Firm) Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017] Z711 .M53 2017 \| View e-resource \| Available Online \| Detailed record - Similar records
9.	Service quality measurement: issues and perspectives / L.L.R. Rodrigues ... [et al.]. Rodrigues, L. L. R. Hamburg : Anchor Academic Pub., 2013. HF5415.335 .S47 2013 \| View e-resource \| Available Online \| Detailed record - Similar records
10.	The aisles have eyes : how retailers track your shopping, strip your privacy, and define your power / Joseph Turow. Turow, Joseph, author. New Haven, [Connecticut] : Yale University Press, 2017. ©2017 HF5415.32 .T876 2017eb \| View e-resource \| Available Online \| Detailed record - Similar records

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