subjectheading:[Customer services -- Management.] - Search Results - University of Southern Indiana

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1.	Measuring customer service effectiveness / Sarah Cook. Cook, Sarah, 1955- author. London, [England] ; New York, New York : Routledge, 2016. 2004 HF5415.5 .C665 2016 \| View e-resource \| Available Online \| Detailed record - Similar records
2.	Digital technology in service encounters : effects on frontline employees and customer responses / Sonja Christ-Brendemühl. Christ-Brendemühl, Sonja. Wiesbaden, Germany : Springer Gabler, 2022. HF5415.5 \| View e-resource \| Available Online \| Detailed record - Similar records
3.	The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe. Price, Bill, 1950- author.; Jaffe, David, 1963- author.; EBSCOhost Oakland, CA : Berrett-Koehler Publishers, [2022] HF5415.5 .P679 2022 \| View e-resource \| Available Online \| Detailed record - Similar records
4.	Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel. Altinay, Levent, editor.; Poudel, Surya, editor. Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015. ©2015 HF5415.5 .E543 2015 \| View e-resource \| Available Online \| Detailed record - Similar records
5.	Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. Swartz, Teresa A.; Iacobucci, Dawn. Thousand Oaks : Sage Publications, [2000] ©2000 HD9980.5 .H36 2000 \| View e-resource \| Available Online \| Detailed record - Similar records
6.	Service leadership: the quest for competitive advantage / Svafa Grönfeldt , Judith Strother. Grönfeldt, Svafa.; Strother, Judith B. Thousand Oaks : SAGE Publications, c2006. HF5415.5 .G756 2006 \| View e-resource \| Available Online \| Detailed record - Similar records
7.	More is more : how the best companies go farther and work harder to create knock-your-socks off customer experiences / Blake Morgan. Morgan, Blake (Marketing researcher), author.; ProQuest (Firm) New York : Routledge, [2017] HF5415.5 .M664 2017 \| View e-resource \| Available Online \| Detailed record - Similar records
8.	Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors,[...] Polese, Francesco, editor.; Mele, Cristina, editor.; Gummesson, Evert, editor. [Bradford, England] : Emerald, [2015] ©[2015] HF5415.5 .J687 2015 \| View e-resource \| Available Online \| Detailed record - Similar records
9.	Value proposition design : how to create products and services customers want : get started with; / Alex Osterwalder [and three others] ; designe[...] Osterwalder, Alex, author.; Papadakos, Trish, designer. Hoboken, New Jersey : Wiley, 2014. ©2014 HF5415.5 .V358 2014 \| View e-resource \| Available Online \| Detailed record - Similar records
10.	Supply chain performance and evaluation models / Dominique Estampe. Estampe, Dominique, author. London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014. ©2014 HF5415.5 .E883 2014 \| View e-resource \| Available Online \| Detailed record - Similar records

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