subjectheading:[Customer services -- Quality control.] - Search Results - University of Southern Indiana

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1.	Measuring customer service effectiveness / Sarah Cook. Cook, Sarah, 1955- author. London, [England] ; New York, New York : Routledge, 2016. 2004 HF5415.5 .C665 2016 \| View e-resource \| Available Online \| Detailed record - Similar records
2.	Innovation and quality improvement in service organizations/ guest editors, Alison M. Dean and Ross L. Chapman. Chapman, R. L. (Ross L.); Dean, Alison M. Bradford, England : Emerald Group Publishing, c2002. HF5415.5 .I66 2002 \| View e-resource \| Available Online \| Detailed record - Similar records
3.	Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive. Jarvis, Alka, author.; Morales, Luis, author.; Ranadive, Ulka, author. Milwaukee, Wisconsin : ASQ Quality Press, [2016] ©2016 HF5415.5 .J378 2016 \| View e-resource \| Available Online \| Detailed record - Similar records
4.	Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadr[...] Mellouk, Abdelhamid, editor.; Cuadra-Sanchez, Antonio, editor. London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014. ©2014 HF5415.5 .Q355 2014 \| View e-resource \| Available Online \| Detailed record - Similar records
5.	Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. Hinton, Tom.; Schaeffer, Wini. Englewood Cliffs, N.J. : Prentice Hall, c1994. HF5415.5 .H55 1994 \| Map It \| Detailed record - Similar records

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