subjectheading:[Consumer satisfaction.] - Search Results - University of Southern Indiana

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1.	What's the secret? : to providing a world-class customer experience / John R. DiJulius. DiJulius, John R., 1964- Hoboken, N.J. : Wiley, c2008. HF5415.5 .D5583 2008 \| Map It \| Detailed record - Similar records
2.	The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. Fornell, Claes. New York : Palgrave Macmillan, 2007. HF5415.335 .F67 2007 \| Map It \| Detailed record - Similar records
3.	The ultimate question : driving good profits and true growth / Fred Reichheld. Reichheld, Frederick F. Boston, Mass. : Harvard Business School Press, c2006. HF5415.5 .R439 2006 \| Map It \| Detailed record - Similar records
4.	Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc. Szwarc, Paul. London ; Sterling, VA : Kogan Page, 2005. HF5415.335 .S98 2005 \| Map It \| Detailed record - Similar records
5.	Consumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor. Herzlinger, Regina E. San Francisco : Jossey-Bass, c2004. RA394 .C685 2004eb \| View e-resource \| Available Online \| Detailed record - Similar records
6.	ValueSpace [electronic resource] : winning the battle for market leadership : lessons from the world's most admired companies / Banwari Mittal, J[...] Mittal, Banwari.; Sheth, Jagdish N. New York : McGraw-Hill, c2001. HF5415.335 .M58 2001eb \| View e-resource \| Available Online \| Detailed record - Similar records
7.	The second century : reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry /[...] Holweg, Matthias.; Pil, Frits K. Cambridge, Mass. : MIT Press, c2004. HD9710.A2 H65 2004 \| Map It \| Detailed record - Similar records
8.	Managing customer value : essentials of product quality, customer service, and price decisions / Bill Dodds. Dodds, Bill. Lanham, Md. : University Press of America, c2003. HF5415.157 .D63 2003 \| Map It \| Detailed record - Similar records
9.	The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesin[...] Heskett, James L.; Sasser, W. Earl.; Schlesinger, Leonard A. New York, NY : The Free Press, c2003. HF5415.5 .H473 2003 \| Map It \| Detailed record - Similar records
10.	Total access : giving customers what they want in an anytime, anywhere world / Regis McKenna. McKenna, Regis. Boston, Mass. : Harvard Business School Press, c2002. HF5415.5 .M3855 2002 \| Map It \| Detailed record - Similar records

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