All services, all the time : how business services serve your business / Doug McDavid.
McDavid, Doug., author.
2016
HD58.7 .M332 2016
Available Online

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Title All services, all the time : how business services serve your business / Doug McDavid.
Author McDavid, Doug., author.
Edition First edition.
ISBN 9781631572777 e-book
9781631572760 paperback
Published New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016.
Language English
Description 1 online resource (xiv, 183 pages)
Call Number HD58.7 .M332 2016
Dewey Decimal Classification 302.35
Summary This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization.
Bibliography, etc. Note Includes bibliographical references (pages 175-178) and index.
Access Note Access limited to authorized users.
Source of Description Title from PDF title page (viewed on November 25, 2015).
Series Service systems and innovations in business and society collection. 2326-2699
Available in Other Form Print version: 9781631572760
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Part I. The illusion of control
1. Business dreams and hard realities
2. Living organizations
3. Organizations coming to life
4. Maintaining stable viability
Part II. The living web of services
5. All services, all the time
6. Service-role structures
7. Characteristics of service-roles
8. Applying service-role structures
9. Service-roles of leadership
Part III. Diagnosing your business
10. Coaching approach to diagnostics
11. Functional areas diagnostics
12. Tried and true diagnostics
13. 21st century diagnostics
14. Diagnosing culture(s) and language(s)
Part IV. Business health services
15. Lifting your burdens
16. Health promoting B2B services
17. Return on investment for health promoting efforts
18. Conclusions
References
Index.

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