Preface : Getting extraordinary things done in organizations
[pt]. 1. What leaders do and what constituents expect
1. The five practices of exemplary leadership
Leadership opportunities are everywhere
The five practices of exemplary leadership
Leadership is a relationship
The ten commitments of leadership
2. Credibility is the foundation of leadership
What people look for and admire in leaders
Putting it all together : credibility is the foundation
[pt]. 2. Model the way
3. Clarify values
Find your voice
Affirm shared values
Reflection and action
4. Set the example
Personify the shared values
Teach others to model the values
Reflection and action
[pt]. 3. Inspire a shared vision
5. Envision the future
Imagine the possibilities
Find a common purpose
Reflection and action
6. Enlist others
Appeal to common ideals
Animate the vision
Reflection and action.

[pt]. 4. Challenge the process
7. Search for opportunities
Seize the initiative
Exercise outsight
Reflection and action
8. Experiment and take risks
Generate small wins
Learn from experience
Reflection and action
5. Enable others to act
9. Foster collaboration
Create a climate of trust
Facilitate relationships
Reflection and action
10. Strengthen others
Enhance self-determination
Develop competence and confidence
Reflection and action
[pt]. 6. Encourage the heart
11. Recognize contributions
Expect the best
Personalize recognition
Reflection and action
12. Celebrate the values and victories
Create a spirit of community
Be personally involved
Reflection and action
[pt]. 7. Leadership for everyone
13. Leadership is everyone's business
You are the most important leader in your organization
Leadership is learned
Leaders make a difference
First lead yourself
Moral leadership calls us to higher purposes
Humility is the antidote to hubris
Leadership is in the moment
The secret to success in life
Notes
Acknowledgments
About the authors
Index.