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Recognizing the need for reform
Identifying responsible leadership
Reaffirming institutional mission
Defining what constitutes a program
Selecting appropriate criteria
Measuring, analyzing, prioritizing
Anticipating process issues
Implementing program decisions
Achieving strategic balance
Resources : A. Outsourcing practices in higher education
B. Sample process agenda adopted by a land-grant university
C. Criteria for measuring administrative programs
D. Case studies: excerpts from implementation plans
E. Sources of hidden costs
F. Model communication plan
G. Prioritization process and implementation.

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