Part I: Technology
The Evolution of Chatbots in Tourism: a Systematic Literature Review
In-room voice-based digital assistants transforming on-site hotel services and guests' experiences
Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox
AI based Self-Service Technology Service Failure in Hotel
Part II: Innovation
Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands
A Netnographic Study of Consumer Value in Slow Travel
Coworking & coliving: do they attract digital nomad tourist?
Robo-tipping: Are customers game?
Part III: Social Media & User Generated Content
Tourist experiences at overcrowded attractions: A text analytics approach
A Pinterest Netnography
Contextual Effects of Online Review Recency: Three Research Propositions
Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data
Part IV: Destinations
The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications
Destination Imagery Diagnosis Model: The Case of Switzerland
Discovering Cultural Differences through Information Flow of National DMOs Websites
Smart Tourism Cities' Competitiveness Index: A Conceptual Model
Part V: COVID-19
Hear no virus, see no virus, speak no virus: Swiss hotels' online communication regarding Coronavirus
Factors influencing tourists' intention to use COVID-19 contact tracing app
Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling
Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway.