Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani.
2022
HD9980.5 .W47 2022
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Unlimited
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Open access
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Open access
Details
Title
Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani.
Author
West, Shaun, author.
ISBN
9783030805111 (electronic bk.)
3030805115 (electronic bk.)
9783030805104
3030805115 (electronic bk.)
9783030805104
Published
Cham : Springer, [2022]
Copyright
©2022
Language
English
Description
1 online resource (xix, 202 pages) : illustrations (chiefly color)
Item Number
10.1007/978-3-030-80511-1 doi
Call Number
HD9980.5 .W47 2022
Dewey Decimal Classification
658
Summary
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
Bibliography, etc. Note
Includes bibliographical references.
Access Note
Open access
Source of Description
Online resource; title from PDF title page (SpringerLink, viewed September 77, 2021).
Added Author
Gaiardelli, Paolo, author.
Saccani, Nicola, author.
Saccani, Nicola, author.
Series
Springer texts in business and economics. 2192-4341
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Online Access
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Online Resources > Ebooks
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Table of Contents
1. Understanding the Barriers That Slow Firms Shifting from Products to Services
2. Overcoming the Barriers to Service Excellence
3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.
2. Overcoming the Barriers to Service Excellence
3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.