Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani.
West, Shaun, author.; Gaiardelli, Paolo, author.; Saccani, Nicola, author.
2022
HD9980.5 .W47 2022
Available Online

Linked e-resources

Linked Resource Online Access
Concurrent users Unlimited
Authorized users Open access
Document Delivery Supplied Open access

Details

Title Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani.
Author West, Shaun, author.
ISBN 9783030805111 (electronic bk.)
3030805115 (electronic bk.)
9783030805104
DOI https://doi.org/10.1007/978-3-030-80511-1
Published Cham : Springer, [2022]
Copyright ©2022
Language English
Description 1 online resource (xix, 202 pages) : illustrations (chiefly color)
Other Standard Identifiers 10.1007/978-3-030-80511-1 doi
Call Number HD9980.5 .W47 2022
Dewey Decimal Classification 658
Summary This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
Bibliography, etc. Note Includes bibliographical references.
Access Note Open access
Source of Description Online resource; title from PDF title page (SpringerLink, viewed September 77, 2021).
Added Author Gaiardelli, Paolo, author.
Saccani, Nicola, author.
Series Springer texts in business and economics. 2192-4341
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
1. Understanding the Barriers That Slow Firms Shifting from Products to Services
2. Overcoming the Barriers to Service Excellence
3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.

Browse Subjects

Show more subjects...

Statistics

from
to
Export