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Table of Contents
Intro
Preface
Chapter Outline
Acknowledgements
Contents
About the Authors
List of Figures
List of Tables
Part I: Context and Project Background
Chapter 1: ``Leapfrog Technology:́́ Locating Older (South) Africans at the ICT Interface
1.1 Introduction
1.2 Background Trends
1.2.1 Poverty, Unemployment, Illiteracy and Social Protection
1.2.2 Migration
1.2.3 HIV and AIDS
1.2.4 Rise in Non-Communicable Diseases
1.2.5 Families and Intergenerational Relations
1.3 Ageing in (South) Africa
1.3.1 Demographic Transition
1.3.2 Epidemiological Transition
1.4 ICT Penetration in (South) Africa
1.5 Locating Older Persons at the ICT Interface
1.5.1 Key Cross-Cutting Strategic Considerations
1.5.2 Key Domains for Older Persons at the ICT Interface
1.6 Conclusion
References
Chapter 2: Municipal Service Delivery to Older Persons: Contextualizing Opportunities for ICT Interventions
2.1 Municipal Service Delivery for all Ages
2.2 A Law and Policy Framework that Protects, Enables, and Directs
2.2.1 International Policy Calling for Inclusivity at the Local Level
2.2.2 A South African Law and Policy Framework that Protects the Vulnerable, Enables Action, and Directs those Responsible for...
2.3 Baseline Assessment of What Transpires in Relation to Service Delivery
2.3.1 Perspectives of Local Government Officials
2.3.1.1 Method
2.3.1.2 Findings
2.3.2 Perspectives of Older Citizens
2.3.2.1 Method
2.3.2.2 Findings
2.4 Critical Reflections towards ICT Interventions
2.5 Conclusion
References
Chapter 3: Older South Africans ́Access to Service Delivery through Technology: A Process Overview
3.1 Introduction
3.2 The Research Journey
3.3 Data-Collection Initiatives
3.3.1 Communities and Stakeholders in Context
3.3.1.1 Communities
3.3.1.2 Stakeholders
3.4 Self-Funded Study (2014)iGNiTe: Older Individuals ́Cell Phone Use and Intra/Intergenerational Networks
3.4.1 Questionnaire
3.4.2 Qualitative Data-Collection Methods
3.4.3 Older Individuals ́Participation
3.5 Funded Project (2017): we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT
3.5.1 Revised Questionnaire
3.5.2 Qualitative Data
3.5.3 Older Individuals ́Participation
3.6 Approaches Adopted
3.7 Social Engagement Facilitation Strategies
3.7.1 Familiarity with Sociocultural Context
3.7.2 Dyads and Small Groups
3.7.3 Socializing
3.8 Dissemination
3.8.1 Older Persons
3.8.2 SALGA and Age-in-Action
3.8.3 Department of Public Service and Administration (DPSA)
3.9 Conclusion
References
Part II: Principles, Processes and Applications
Chapter 4: Situationally and Relationally Guided Ethical Conduct for Researchers: A Community-Based Research Project to Design
4.1 The Dilemma of Conducting Community-Based Research Ethically from a Universalist Perspective
Preface
Chapter Outline
Acknowledgements
Contents
About the Authors
List of Figures
List of Tables
Part I: Context and Project Background
Chapter 1: ``Leapfrog Technology:́́ Locating Older (South) Africans at the ICT Interface
1.1 Introduction
1.2 Background Trends
1.2.1 Poverty, Unemployment, Illiteracy and Social Protection
1.2.2 Migration
1.2.3 HIV and AIDS
1.2.4 Rise in Non-Communicable Diseases
1.2.5 Families and Intergenerational Relations
1.3 Ageing in (South) Africa
1.3.1 Demographic Transition
1.3.2 Epidemiological Transition
1.4 ICT Penetration in (South) Africa
1.5 Locating Older Persons at the ICT Interface
1.5.1 Key Cross-Cutting Strategic Considerations
1.5.2 Key Domains for Older Persons at the ICT Interface
1.6 Conclusion
References
Chapter 2: Municipal Service Delivery to Older Persons: Contextualizing Opportunities for ICT Interventions
2.1 Municipal Service Delivery for all Ages
2.2 A Law and Policy Framework that Protects, Enables, and Directs
2.2.1 International Policy Calling for Inclusivity at the Local Level
2.2.2 A South African Law and Policy Framework that Protects the Vulnerable, Enables Action, and Directs those Responsible for...
2.3 Baseline Assessment of What Transpires in Relation to Service Delivery
2.3.1 Perspectives of Local Government Officials
2.3.1.1 Method
2.3.1.2 Findings
2.3.2 Perspectives of Older Citizens
2.3.2.1 Method
2.3.2.2 Findings
2.4 Critical Reflections towards ICT Interventions
2.5 Conclusion
References
Chapter 3: Older South Africans ́Access to Service Delivery through Technology: A Process Overview
3.1 Introduction
3.2 The Research Journey
3.3 Data-Collection Initiatives
3.3.1 Communities and Stakeholders in Context
3.3.1.1 Communities
3.3.1.2 Stakeholders
3.4 Self-Funded Study (2014)iGNiTe: Older Individuals ́Cell Phone Use and Intra/Intergenerational Networks
3.4.1 Questionnaire
3.4.2 Qualitative Data-Collection Methods
3.4.3 Older Individuals ́Participation
3.5 Funded Project (2017): we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT
3.5.1 Revised Questionnaire
3.5.2 Qualitative Data
3.5.3 Older Individuals ́Participation
3.6 Approaches Adopted
3.7 Social Engagement Facilitation Strategies
3.7.1 Familiarity with Sociocultural Context
3.7.2 Dyads and Small Groups
3.7.3 Socializing
3.8 Dissemination
3.8.1 Older Persons
3.8.2 SALGA and Age-in-Action
3.8.3 Department of Public Service and Administration (DPSA)
3.9 Conclusion
References
Part II: Principles, Processes and Applications
Chapter 4: Situationally and Relationally Guided Ethical Conduct for Researchers: A Community-Based Research Project to Design
4.1 The Dilemma of Conducting Community-Based Research Ethically from a Universalist Perspective