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Table of Contents
Intro
Preface
Acknowledgements
Contents
About the Author
1 Quality Management and MSMEs
1.1 Introduction
1.2 MSMEs Classification
1.3 Importance of Quality in Business Processes
1.4 Evolution of Quality Management
1.5 Statistics for Quality Management
1.5.1 Data Collection
1.5.2 Measurement Scales
1.5.3 Measures of Central Tendency
1.6 Literature Review on National and International Studies
1.7 Concluding Remarks
References
2 Quality Management Tools and Standards
2.1 Introduction
2.2 Quality Management Tools
2.2.1 Cause and Effect/Fishbone/Ishikawa Diagram
2.2.2 Check Sheet
2.2.3 Control Charts
2.2.4 Process Flow Chart
2.2.5 Histogram
2.2.6 Pareto Diagrams
2.2.7 Scatter Plot
2.2.8 Customer Relationship Management (CRM)
2.2.9 Enterprises Resource Planning (ERP)
2.2.10 Kaizen
2.2.11 FMEA (Failure Mode and Effects Analysis)
2.2.12 Kanban
2.2.13 Poka-Yoke
2.2.14 Quality Function Deployment (QFD)
2.2.15 Supply Chain Management (SCM)
2.2.16 Six Sigma
2.2.17 5S and House Keeping
2.3 Quality System Standards
2.3.1 ISO 9000 and Other Derivatives
2.4 Action Plan for Implementing ISO 9001:2008 Standards
2.5 Concluding Remarks
References
3 Quality Management in MSME Sectors
3.1 Introduction
3.2 Problem Definition
3.2.1 Study Objectives
3.2.2 Research Methodology
3.2.3 Sample Size Determination
3.2.4 Design of Pilot Instrument
3.2.5 Pretesting and Validation of Questionnaire
3.2.6 Respondents and Their Profile
3.3 Concluding Remarks
Annexure 1: General Information
Annexure 2: Information on Need of Quality Management Practices and Quality Standard Certification
Annexure 3: Information on Quality Management Practices
Annexure 4: Information on Competitiveness
Annexure 5: Information on Benefits After Implementing Quality Management Practices
Annexure 6: Information on Critical Success Factors for Adoption of Quality Management Practices
References
4 Need of Quality Management Practices
4.1 Introduction
4.2 Data Collection
4.3 Respondents Profile
4.4 Data Analysis
4.4.1 Response Profile
4.4.2 Need of Quality Management Practices
4.5 Concluding Remarks
References
5 QMS Implementation Stages
5.1 Introduction
5.2 Sector of Operation
5.3 Year-wise Adoption of Quality Practices/Programs
5.4 Stages in Company Where QM Practices Applied
5.5 Nature of Quality Management Tools Being Applied
5.6 Concluding Remarks
6 Information on Competitiveness
6.1 Introduction
6.2 Factor Conditions
6.2.1 Presence of Natural Resource
6.2.2 Role of Physical Resources
6.2.3 Role of Unskilled Labor
6.2.4 Role Highly Educated Personnel
6.2.5 Role of Advanced Production and Process Technology
6.2.6 Role of IPR and Patents
6.2.7 Role of Communication Infrastructure
Preface
Acknowledgements
Contents
About the Author
1 Quality Management and MSMEs
1.1 Introduction
1.2 MSMEs Classification
1.3 Importance of Quality in Business Processes
1.4 Evolution of Quality Management
1.5 Statistics for Quality Management
1.5.1 Data Collection
1.5.2 Measurement Scales
1.5.3 Measures of Central Tendency
1.6 Literature Review on National and International Studies
1.7 Concluding Remarks
References
2 Quality Management Tools and Standards
2.1 Introduction
2.2 Quality Management Tools
2.2.1 Cause and Effect/Fishbone/Ishikawa Diagram
2.2.2 Check Sheet
2.2.3 Control Charts
2.2.4 Process Flow Chart
2.2.5 Histogram
2.2.6 Pareto Diagrams
2.2.7 Scatter Plot
2.2.8 Customer Relationship Management (CRM)
2.2.9 Enterprises Resource Planning (ERP)
2.2.10 Kaizen
2.2.11 FMEA (Failure Mode and Effects Analysis)
2.2.12 Kanban
2.2.13 Poka-Yoke
2.2.14 Quality Function Deployment (QFD)
2.2.15 Supply Chain Management (SCM)
2.2.16 Six Sigma
2.2.17 5S and House Keeping
2.3 Quality System Standards
2.3.1 ISO 9000 and Other Derivatives
2.4 Action Plan for Implementing ISO 9001:2008 Standards
2.5 Concluding Remarks
References
3 Quality Management in MSME Sectors
3.1 Introduction
3.2 Problem Definition
3.2.1 Study Objectives
3.2.2 Research Methodology
3.2.3 Sample Size Determination
3.2.4 Design of Pilot Instrument
3.2.5 Pretesting and Validation of Questionnaire
3.2.6 Respondents and Their Profile
3.3 Concluding Remarks
Annexure 1: General Information
Annexure 2: Information on Need of Quality Management Practices and Quality Standard Certification
Annexure 3: Information on Quality Management Practices
Annexure 4: Information on Competitiveness
Annexure 5: Information on Benefits After Implementing Quality Management Practices
Annexure 6: Information on Critical Success Factors for Adoption of Quality Management Practices
References
4 Need of Quality Management Practices
4.1 Introduction
4.2 Data Collection
4.3 Respondents Profile
4.4 Data Analysis
4.4.1 Response Profile
4.4.2 Need of Quality Management Practices
4.5 Concluding Remarks
References
5 QMS Implementation Stages
5.1 Introduction
5.2 Sector of Operation
5.3 Year-wise Adoption of Quality Practices/Programs
5.4 Stages in Company Where QM Practices Applied
5.5 Nature of Quality Management Tools Being Applied
5.6 Concluding Remarks
6 Information on Competitiveness
6.1 Introduction
6.2 Factor Conditions
6.2.1 Presence of Natural Resource
6.2.2 Role of Physical Resources
6.2.3 Role of Unskilled Labor
6.2.4 Role Highly Educated Personnel
6.2.5 Role of Advanced Production and Process Technology
6.2.6 Role of IPR and Patents
6.2.7 Role of Communication Infrastructure