Become ITIL® 4 Foundation certified in 7 days : understand and prepare for the ITIL Foundation exam with real-life examples / Abhinav Krishna Kaiser.
Kaiser, Abhinav Krishna, author.
2021
T58.64
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Title
Become ITIL® 4 Foundation certified in 7 days : understand and prepare for the ITIL Foundation exam with real-life examples / Abhinav Krishna Kaiser.
Author
Kaiser, Abhinav Krishna, author.
Edition
Second edition.
ISBN
9781484263617 (electronic bk.)
1484263618 (electronic bk.)
9781484263600
148426360X
DOI
https://doi.org/10.1007/978-1-4842-6361-7
Published
[Berkeley] : Apress, [2021.
Language
English
Description
1 online resource
Item Number
10.1007/978-1-4842-6361-7 doi
Call Number
T58.64
Dewey Decimal Classification
004.068
Summary
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. You will: Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Copyright Information
© Copyright 2021 Abhinav Krishna Kaiser. 2021
Digital File Characteristics
text file
Source of Description
5880 Online resource; title from PDF title page (SpringerLink, viewed February 10, 2021).
Available in Other Form
Print version: 9781484263600
Print version: 9781484263624
Linked Resources
Online Access
Record Appears in
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Day 1
Chapter 1: Introduction to the New ITIL
Chapter 2: Brief Overview of DevOps
Day 2
Chapter 3: ITIL 101: Concepts and Core Foundation
Chapter 4: Holistic Approach to Service Management: Four Dimensions
Day 3
Chapter 5A: Value Creation with Service Value System
Chapter 5B: Influencing through Guiding Principles
Chapter 6: ITIL's Management of Practices
Day 4
Chapter 7: Practices to Manage Stakeholders
Chapter 8: Practices to Enable Service Support
Chapter 9: Continual Improvement
Day 5
Chapter 10: Practices to Manage Operations
Day 6
Chapter 11: Practices to Manage Changes
Chapter 12: Practices to Manage Releases
Day 7
Chapter 13: The Service Desk
Chapter 14: Tips and Tricks for Taking the ITIL Exam
Appendix A: Answers to Knowledge Checks.-

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