Chatbot UX and User Perceptions
Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer
Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction
User Perception of Text-Based Chatbot Personality
The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory
Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces
Social and Relational Chatbots
Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot
"I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review
Grätzelbot: Social Companion Technology for Community Building among University Freshmen
Chatbot Applications
Heuristic Evaluation of COVID-19 Chatbots
Go to Chapter X to Explore Interactive Narrative on Smart Assistants
Conversational Agents to Promote Children's Verbal Communication Skills
Chatbots for Customer Service
More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services
Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.