Reputational crises unspun : a stakeholder solution to reputational crises / Tom Schermer.
2021
HD49 .S34 2021
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Details
Title
Reputational crises unspun : a stakeholder solution to reputational crises / Tom Schermer.
Author
Schermer, Tom, author.
ISBN
9789811651304 (electronic bk.)
9811651302 (electronic bk.)
9789811651298
9811651299
9811651302 (electronic bk.)
9789811651298
9811651299
Published
Singapore : Springer, [2021]
Copyright
©2021
Language
English
Description
1 online resource : illustrations (some color)
Other Standard Identifiers
10.1007/978-981-16-5130-4 doi
Call Number
HD49 .S34 2021
Dewey Decimal Classification
658.4/056
Summary
This book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freemans revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis. Removing the corporation from the centre allows for other stakeholders such as interest groups, politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEOs as it is in a domestic situation. Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to readers personal lives as well as structured powerful organisations.
Bibliography, etc. Note
Includes bibliographical references and index.
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Access limited to authorized users.
Digital File Characteristics
text file
PDF
Source of Description
Online resource; title from PDF title page (SpringerLink, viewed October 14, 2021).
Available in Other Form
Print version: 9789811651298
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Table of Contents
Chapter 1. Introduction: What is a reputational crisis?
2. Crisis communication and reputation management
3. Reputational crisis stakeholders fluidity in identities
4. Managing perceptions media in reputational crises
5. Crisis communication and management challenges
6. Thinking differently: Reputational crises resituated
7. Best practice method of dealing with reputational crises
8. Crisis prevention
9. Crisis Preparedness Quiz.
2. Crisis communication and reputation management
3. Reputational crisis stakeholders fluidity in identities
4. Managing perceptions media in reputational crises
5. Crisis communication and management challenges
6. Thinking differently: Reputational crises resituated
7. Best practice method of dealing with reputational crises
8. Crisis prevention
9. Crisis Preparedness Quiz.