Smart services summit : smart services supporting the new normal / Shaun West, Jürg Meierhofer, Utpal Mangla, editors.
West, Shaun, editor.; Meierhofer, Jürg, editor.; Mangla, Utpal, editor.; Smart Services Summit (4th : 2021 : Zurich, Switzerland).
2022
HD9980.5
Available Online

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Title Smart services summit : smart services supporting the new normal / Shaun West, Jürg Meierhofer, Utpal Mangla, editors.
ISBN 9783030970420 (electronic bk.)
3030970426 (electronic bk.)
9783030970413
3030970418
DOI https://doi.org/10.1007/978-3-030-97042-0
Published Cham : Springer, [2022]
Copyright ©2022
Language English
Description 1 online resource : illustrations (chiefly color).
Other Standard Identifiers 10.1007/978-3-030-97042-0 doi
Call Number HD9980.5
Dewey Decimal Classification 338.4/7
Summary This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (SpringerLink, viewed May 4, 2022).
Added Author West, Shaun, editor.
Meierhofer, Jürg, editor.
Mangla, Utpal, editor.
Added Meeting Name Smart Services Summit (4th : 2021 : Zurich, Switzerland).
Series Progress in IS.
Available in Other Form Print version: 9783030970413
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