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Chapter 1. Special Session: Super Sonic Logos: The Power of Audio Branding: An Abstract
Chapter 2. An Apology is More Than Just Saying "Sorry" : Framing Effects in Online Service Recoveries: An Abstract
Chapter 3. Differences in CSR Authenticity Evaluation Between Cultures: Lessons Learned from Korean and US Consumers: An Abstract.Chapter 4
Differentiating the Destination Branding Methods of Emerging Markets: A Systematic Review: An Abstract
Chapter 5. Consumer Reactions to Dynamic Pricing as a Norm-Breaking Practice with Increasing Levels of Company Clarifications: An Abstract
Chapter 6. Value Co-creation and the Media Market Segment: A Multiple Case Studies Analyzed Under the Approach of Service Dominant Logic of Marketing: An Abstract.

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