Intro
Preface
Organization
Data, Conceptual Knowledge, and AI: What Can They Do Together? (Abstract of Invited Talk)
Contents
Keynotes
Advancing Business Process Science via the Co-evolution of Substantive and Methodological Knowledge
1 Introduction
2 Substantive Knowledge on Business Processes
2.1 What is a Business Process?
2.2 Types of Business Processes
3 Methodological Knowledge for Studying Business Processes
3.1 How to Research Business Processes?
3.2 Types of Process Research Methods
4 Substantive and Methodological Advancements

4.1 Co-evolution of Problems and Solutions
4.2 Advancements in Neighboring Fields
5 Implications for Business Process Science
References
Tutorials
BPM in Digital Transformation: New Tools and Productivity Challenges
1 Introduction and Motivation
2 New Tools for Executing Processes: WSCT and BBT
3 The Human Perspective of Process Execution: Productivity Challenges
4 Solutions to Focus, Achieve, Sustain and Target
5 Conclusions and Future Research Challenges
References
Multi-dimensional Process Analysis
1 Introduction
2 Dimensions in Process Thinking

3 Analyzing Processes in Multiple Dimensions
4 Conclusion
References
Theory and Practice
What, With What and How is Business Process Management Taught at German Universities?
1 Introduction
2 Curriculum Mining for BPM
3 Conclusion
References
How to Leverage Process Mining in Organizations
Towards Process Mining Capabilities
1 Introduction
2 Research Background
3 Research Method
4 Preliminary Results
4.1 Role-Related Tasks, Technologies, and Skills
4.2 General Observations
5 Conclusion
References

Mastering Robotic Process Automation with Process Mining
1 Introduction
2 Specifying and Collecting UI Logs
3 SmartRPA: From UI Logs to SW Robots
4 Concluding Remarks
References
Task Mining
A Reference Data Model for Process-Related User Interaction Logs
1 Introduction
2 Background and Related Work
3 Literature Review
3.1 Research Method
3.2 Results
4 Review of Industry Solutions
4.1 Research Method
4.2 Results
5 Reference Data Model
5.1 Design Principles
5.2 Reference Model Components
5.3 Exchange Format
6 Working Example

7 Discussion and Conclusion
References
Analyzing Variable Human Actions for Robotic Process Automation
1 Introduction
2 Background
3 Running Example
4 Decision Discovery Framework
4.1 Feature Extraction
4.2 Decision Model Discovery
5 Empirical Evaluation
6 Discussion
7 Related Work
8 Conclusion and Future Work
References
The SWORD is Mightier Than the Interview: A Framework for Semi-automatic WORkaround Detection
1 Introduction
2 Related Work
3 Research Method
3.1 Phase 1: Defining the Workaround Detection Patterns