Communication skills for surgeons : a contemporary guide / Benjamin Patel, Abhay Rane, editors.
Patel, Benjamin, editor.; Rané, Abhay, editor.
2022
R118
Available Online

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Title Communication skills for surgeons : a contemporary guide / Benjamin Patel, Abhay Rane, editors.
ISBN 9783031122132 (electronic bk.)
3031122135 (electronic bk.)
3031122127
9783031122125
DOI https://doi.org/10.1007/978-3-031-12213-2
Published Cham, Switzerland : Springer, 2022.
Language English
Description 1 online resource : illustrations (black and white, and color).
Item Number 10.1007/978-3-031-12213-2 doi
Call Number R118
Dewey Decimal Classification 617.023
Summary Historically, communication was described as a secondary, or soft skill for surgeons. Now, astute communication, both with patients and with colleagues, forms a fundamental element of holistic surgical practice and comprises a core component of the Non-Technical Skills for Surgeons that are increasingly recognised in modern surgical practice. Good communication is required during each patient interaction: history taking, explanation, consent, breaking bad news, and managing difficult encounters such as the demanding or angry patient. Good communication with patients improves patient trust, compliance and overall satisfaction, reduces complaints and malpractice claims. High quality communication is also fundamental when interacting with colleagues: in theatre, on the ward, whilst making referrals and organising special tests. In the busy schedules of medical professionals, such communication must be succinct and relevant. Team structures must empower all members to speak up, so as to prevent harm being done. Suboptimal communication is a root cause for the majority of serious adverse events. Furthermore, good communication reduces job stress and enhances satisfaction for the surgeon. Good communication is not an inborn behaviour; it is a learned skill that is based on key principles. Studies have clearly demonstrated that education in communication improves patient outcomes and satisfaction. Several frameworks have been described, to facilitate good communication in certain scenarios: SPIKES for breaking bad news, SBAR for handover, surgical briefs and de-briefs, to name a few. This textbook will be aimed towards medical students, surgical trainees and surgical consultants internationally. It is relevant to every-day practice, examinations and OSCEs, such as medical finals, MRCS, FRCS and international equivalents, and interviews where role play is often featured.
Bibliography, etc. Note References -- 7 Breaking Bad News -- Introduction -- Scenario 1: Cancer Diagnosis -- Scenario 2: Death of a Relative -- Reference -- 8 Escalation Status and Palliative Care -- Background -- Definitions, Legal Frameworks and Guidelines -- Escalation Discussions with Patients and Family -- Escalation Discussions with Colleagues -- Conclusion -- References -- 9 Navigating Patients' Emotions -- The Role of Healthcare Professionals -- Structure -- Scenario 1: Angry Patient -- Scenario 2: Anxious Patient -- Summary -- 10 Communication with Young People -- Background and Law
Access Note Access limited to authorized users.
Source of Description Description based on print version record.
Added Author Patel, Benjamin, editor.
Rané, Abhay, editor.
Available in Other Form COMMUNICATION SKILLS FOR SURGEONS.
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Record Appears in Online Resources > Ebooks
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Part I: Key concepts in surgical communication
The components of communication
The patient-surgeon relationship
Teamwork in surgery
The trainer-trainee relationship
Part II: Scenarios and frameworks: Patient-surgeon
Information gathering and diagnostics
Shared decision-making and consent
Breaking bad news
Escalation status and palliative care
Navigating patient emotions
Communication with young people
Communication with patients with learning disabilities
Part III: Scenarios and frameworks: Teamwork and teaching
Referrals and requests
Communicating in theatre
Responding to significant events
Surgical training and feedback
Handover and presenting patients
Reflective practice
Part IV: Communication using technology
Communication in telehealth
Communicating with social media.

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