How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
Hill, Nigel, 1952- author.; MacDougall, Rob, editor.; Brierley, John, editor.
2017
HF5415.335 .H553 2017
Available Online

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Title
How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
Author
Hill, Nigel, 1952- author.
Edition
Second edition.
ISBN
9780566085956
9781351930055 (e-book)
Published
London, [England] ; New York : Routledge, 2017.
Copyright
2003
Language
English
Description
1 online resource (161 pages).
Call Number
HF5415.335 .H553 2017
Dewey Decimal Classification
658.8/343
Note
Includes index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
MacDougall, Rob, editor.
Brierley, John, editor.
Available in Other Form
Print version: Hill, Nigel, 1952-. How to measure customer satisfaction. Second edition. London, [England] ; New York : Routledge, 2017 c2003 9780566085956
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