Preface
Contents
About the Editors
Part I Digital Economy Post COVID-19 Era (Conference Theme)
1 Impact of COVID-19 Pandemic on Homecare Delivery-A Comparative Study
1.1 Introduction
1.2 Literature Review
1.3 Research Objective
1.4 Methodology
1.5 Case: Buurtzorg India
1.5.1 Self-directed Subscribers
1.5.2 Self-directed Teams
1.5.3 Information and Communication Technology
1.6 Results and Discussion
1.7 Conclusion
References

2 Thematic Analysis of Human Resource Availability in Managing Perceived Residual IT Risk Management in the Post-COVID-19 Era
2.1 Introduction
2.2 Literature Review
2.2.1 Information Technology Risk Management (ITRM)
2.2.2 Risk, Uncertainties, and BFSI Domain
2.3 A Conceptual Model of the IT Risk Management Process in Crises
2.3.1 Stimulus and Significance of Our Research
2.4 Methodology
2.4.1 Research Design and Data Collection
2.5 Findings and Results
2.6 Conclusion
2.7 Implications in the Post-COVID-19 Era
2.8 Limitations and Scope of the Study
References

3 Emergent Telemedicine Practice in India: Challenge and Response
3.1 Introduction
3.2 Materials and Methods
3.3 What Is Telemedicine?
3.4 Why Indian Health Care Needs Telemedicine?
3.4.1 Low Doctor-Population Ratio
3.4.2 Chronic Poverty: One Illness Away
3.4.3 Fragile Healthcare Infrastructure
3.5 Evolution of Telemedicine in India
3.6 Telemedicine Workflow
3.7 Technology Platform and Health Information Considerations
3.8 Telemedicine Application Areas in India
3.9 Barriers to the Adoption of Telemedicine
3.10 Prospects of Telemedicine in India

3.11 Conclusion
References
4 Carrot or Stick: Impact of Pandemic on M-Payment Adoption-Evidence from Emerging Market
4.1 Introduction
4.2 Literature Review
4.3 Hypothesis Building
4.4 Data and Methodology
4.5 Results and Discussions
4.6 Conclusion
Annexure: Measurement Scale and Items
References
5 Are We Ready for Robot Maids in the Hotel Industry? A Qualitative Study of Potential Tourist Reviews with Big Data Analytics
5.1 Introduction
5.2 Theoretical Background
5.2.1 Tourism Sector and Technological Transformation

5.2.2 Attitudes of Tourists Toward Robotic Technology
5.2.3 Tourism, Authenticity and Robot Maids
5.2.4 Technological Readiness, Tourism, and Robot Maids
5.3 Methodology
5.3.1 Research Method and Sampling
5.3.2 Findings
5.4 Conclusion
References
6 Analyzing the Responses of Firms to COVID-19 Pandemic Through Institutional Lens
6.1 Introduction
6.2 Germane Literature
6.3 Analysis
6.3.1 Data
6.3.2 Method
6.4 Significant Findings
6.4.1 External Changes
6.4.2 Internal Changes
6.5 Discussion
6.6 Directions for Future Research and Conclusion