Communication issues
(Mis) Communication
Patron and staff diversity
Personality differences, conflicts, and creativity
Power use and abuse
Professional issues
Letting professionals be just that
Supervising the support staff
Career management
Employment issues
Making the rules clear
Hiring the right person for the job
Complying with "implied contracts"
Work scheduling that works
Personnel issues
Potential pitfalls in performance evaluations
Finding value in performance evaluations
Unionization
Liability issues
Unethical behavior
Managing risk and change
The unhealthy workplace
Workplace crime and violence
Total quality management.