Service recovery : fixing broken customers / Ron Zemke.
1995
HF5415.5 .Z47 1995 (Mapit)
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Details
Title
Service recovery : fixing broken customers / Ron Zemke.
Author
ISBN
1563270978 (pbk.)
1563271508
1563271508
Publication Details
Portland, Or. : Productivity Press, c1995.
Language
English
Description
x, 63 p. : ill. ; 21 cm.
Call Number
HF5415.5 .Z47 1995
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references (p. 57-58).
Series
Management master series. Set 3, Customer focus
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