Best practices in customer service / edited by Ron Zemke and John A. Woods.
1999
HF5415.5 .B484 1999 (Mapit)
Available at General Collection
Items
Details
Title
Best practices in customer service / edited by Ron Zemke and John A. Woods.
Edition
1st AMACOM ed. 1999
ISBN
0814470289
Publication Details
Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM, 1999.
Language
English
Description
xvii, 414 p. : ill. ; 28 cm.
Call Number
HF5415.5 .B484 1999
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references.
Added Author
Zemke, Ron.
Woods, John A.
Woods, John A.
Record Appears in
On-Campus Resources > Books
All Resources
All Resources