The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
2003
HF5415.5 .H473 2003 (Mapit)
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Details
Title
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.
Author
Heskett, James L.
ISBN
0743225694
Imprint
New York, NY : The Free Press, c2003.
Language
English
Description
xxii, 377 p. ; 24 cm.
Call Number
HF5415.5 .H473 2003
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references (p. 345-360) and index.
Added Author
Sasser, W. Earl.
Schlesinger, Leonard A.
Schlesinger, Leonard A.
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