Learn about the world of emotional intelligence: Emotions and reasoning at work; An emotional blueprint
Understand your emotional skills: Read people: identifying emotions; Get in the mood: using emotions; Predict the emotional future: understanding emotions; Do it with feeling: managing emotions; Measuring emotional skills
Develop your emotional skills: Read people correctly: improving your ability to identify emotions; Get in the right mood: improving your ability to use emotions; Predict the emotional future accurately: improving your ability to understand emotions; Do it with smart feelings: improving your ability to manage emotions
Apply your emotional skills: Managing you: applying your emotional intelligence with others; Building the emotionally intelligent manager
Appendix 1: Assessing your emotional style
Appendix 2: Emotional blueprint
Appendix 3: Further reading and updates.