Acknowledgments
ch. 1. Introduction
A culture of assessment
Important note
Organization of the book
Notes
ch. 2. Mission of the college or university
Accreditation
Notes
ch. 3. Model of the student educational process
Inputs Environmental variables
Outcomes
Analysis of the I-E-O model
Notes
ch. 4. Assessment of student learning outcomes
The individual student level
Course level
College or university level
An assessment guide
Types of measures
Assessment example
Summary
Notes
ch. 5. Assessment of the library's contribution to the educational process
Use of the library
Evaluation of library instruction programs
Evaluation of information literacy programs
Evaluation of reference services
Evaluation of the library
Accreditation library self-studies
Library as place
Summary
Notes
ch. 6. Institutional assessment of the research environment
Scholarly peer assessments
Individual attributes of the researchers
Departmental and institutional attributes
Institutional level assessment
Summary
Notes
ch. 7. Assessment of the library's impact on the research environment
Assessment methods
Summary
Notes
ch. 8. Development of a library assessment plan
Planning
Implementation
Evaluation
Improvement
Notes
Appendix : Outcomes questions for practitioners
Index.