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Introduction : do not pass go without reading this chapter!
Principle 1. All generations have similar values; they just express them differently
Principle 2. Everyone wants respect; they just don't define it the same way
Principle 3. Trust matters
Principle 4. People want leaders who are credible and trustworthy
Principle 5. Organizational politics is a problem? : no matter how old (or young) you are
Principle 6. No one really likes change
Principle 7. Loyalty depends on the context, not on the generation
Principle 8. It's as easy to retain a young person as an older one : if you do the right things
Principle 9. Everyone wants to learn? : more than just about anything else
Principle 10. Almost everyone wants a coach
Conclusion
Answers to a few questions
References and suggested reading.

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