The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.
Heskett, James L.; Sasser, Earl W.; Wheeler, Joe.
2008
HF5827.95 .H47 2008 (Mapit)
Available at General Collection

Items

Details

Title
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.
Author
Heskett, James L.
ISBN
9781422110232
1422110230
Publication Details
Boston, Mass. : Harvard Business Press, c2008.
Language
English
Description
225 p. : ill. ; 25 cm.
Call Number
HF5827.95 .H47 2008
Dewey Decimal Classification
659.1
Bibliography, etc. Note
Includes bibliographical references (p. 209-214) and index.
Added Author
Sasser, Earl W.
Wheeler, Joe.
Record Appears in
On-Campus Resources > Books
All Resources
Introduction
Build ownership into your strategic value vision
Leverage value over cost
Put customers to work
Boost your employee OQ
Engineer ownership through anticipatory management
Build a strong and adaptive ownership culture
Sustain your success.

Browse Subjects

Show more subjects...

Statistics

from
to
Export