Title
Incivility : the rude stranger in everyday life / Philip Smith, Timothy L. Phillips, Ryan D. King.
ISBN
9780521719803 (pbk.)
0521719801 (pbk.)
9780521895514
0521895510
Imprint
Cambridge ; New York : Cambridge University Press, 2010.
Language
English
Description
xii, 218 p. : ill. ; 23 cm.
Call Number
HF5389.3.U6 S65 2010
Dewey Decimal Classification
177/.1
Summary
"Has anyone ever pushed in front of you in a queue? Stolen your parking space? Talked on their mobile phone during a film at the cinema? In our everyday lives we all encounter rude and inconsiderate people. This unique book provides the first ever systematic investigation of typical encounters with rudeness. Through a meticulous analysis of over 500 events it maps out what people experience as rude, where and when this happens, and what takes place in the exchange between the participants. The inquiry further charts the emotional and social consequences of rudeness and victimization, with the results challenging the widespread assumption that bad behaviour is toxic to community life. In conclusion the study draws upon its findings and surveys a range of strategies for reducing the level of incivility in everyday life, identifying some simple and innovative solutions. Incivility will appeal to criminologists, sociologists and scholars of urban studies"-- Provided by publisher.
Bibliography, etc. Note
Includes bibliographical references and index.
Redirecting incivility research
The fundamentals of the incivil encounter
Everyday incivility and the everyday round
Emotions and sequences
Gender, age and class: divergent experiences?
After the event: coping, avoiding and changing
General attitudes towards the stranger: exploring fear and trust
How to confront incivility
Twenty questions and answers.
