How difficult are you?
Stop, look, and listen
Maximizing your power
It's not (always) personal, it's (often) business
Planning your strategy
Working with difficult superiors
Working with difficult subordinates
Corporate culture and difficult people
Mean and angry
Suspicious
Pessimists
Cynics
Shy and quiet
How do I love me?
Extreme competitiveness
Overcontrolling
It takes two to make a toady
Lessons: handling all kinds of difficult people.