Effective communication skills [videorecording] / Dalton Kehoe.
Kehoe, Dalton.; Teaching Company.
2011
BF637.C45 K45 2011
Available at DVDs

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Title Effective communication skills [videorecording] / Dalton Kehoe.
Author Kehoe, Dalton.
ISBN 1598037315
9781598037319
Imprint Chantilly, Va. : The Teaching Company, c2011.
Language English
Description 4 videodiscs (720 min.) : sd., col. ; 4 3/4 in. + 1 guidebook (vi, 80 p. : ill. ; 19 cm.)
Call Number BF637.C45 K45 2011
Dewey Decimal Classification 302.2
Distributor No. 9331 Teaching Company
Summary This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.
Note "Professor Dalton Kehoe is Senior Scholar of Communications at York University"--Container.
24 lectures (30 min. each) on four discs.
The accompanying course guidebook includes a glossary, biographical notes, and a bibliography.
Lecturer: Prof. Dalton Kehoe, York University.
System Details Note DVD.
Added Corporate Author Teaching Company.
Holdings Suppl.
Series Great courses (DVD) Communication skills.
Record Appears in On-Campus Resources > DVDs
All Resources
Disc 1. Lectures 1-6. The magic of everyday communication ; The complex layers of face-to-face talk ; The social context that shapes our talk ; The operations of the cognitive unconscious ; The conscious mind in perception ; The conscious mind in using language
disc 2. Lectures 7-12. The conscious mind and emotion ; The development of our sense of self ; Self, attachment, and self-esteem ; Protecting the self in face-to-face talk ; Conscious self-talk and self-management ; Challenges to effective communication
disc 3. Lectures 13-18. Talking to connect and build relationships ; Differences, disagreement, and control talk ; Commands, accusations, and blame ; Healing relationships with dialogue talk ; Focus on the other
the heart of dialogue ; Assertive dialogue to manage disagreement
disc 4. Lectures 19-24. Compassionate confrontation ; Communication, gender, and culture ; Talking our way to lasting relationships ; Leadership, appreciation, and productivity ; Dialogue and appreciation : engaged employees ; Dialogue : ethical choices behind our talk.

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